Terms & Conditions

Clause 6
Group Classes
1 – Users are responsible for the correct use of the machines.
2 – Users must bring their own towel; while its use is not mandatory, it is advisable.
3 – At the end of each class, all machines will be properly sanitized.

 

Clause 7
Use of Mobile Phones
1 – The use of mobile phones during physical exercise is not permitted. Users who wish to take photos or videos may do so before or after class.
2 – If the user wishes to film their participation in class, this may be allowed but must be authorized by the Studio Manager/Trainer of that class.
3 – During classes, mobile phones must be stored in the designated area.

 

Clause 8
Use of the Facilities
1 – On days when they attend the Studio, for hygiene and safety reasons regarding the machines, users should avoid excessive use of lotions or body creams.
2 – Users must wear appropriate sports clothing for physical exercise, particularly for these classes, to allow correct execution of the movements and for trainers to provide postural corrections if necessary.
3 – Trainers may touch users’ bodies whenever postural correction is required, unless users inform the trainer before class that this is not permitted.

 

Clause 9
Safety
1 – All users are required to wear non-slip socks, for safety and hygiene reasons. Participation in classes is not permitted without non-slip socks.
2 – If the user does not have non-slip socks, the Studio has them available for sale.
3 – For the safety of staff and users, the Reception, training room, and the area where all personal belongings are stored are under video surveillance.
4 – The Studio is not responsible for any damage to users’ personal belongings.

 

Clause 10
Bookings and Cancellations
1 – Bookings are made online via our App or website, where users can also choose the machine for the class.
2 – Cancellations must be made at least 10 hours in advance to avoid losing a class credit.
3 – Absences and late cancellations result in the loss of a class credit from the package.
4 – Users should arrive at the Studio at least 5 to 10 minutes early, since classes require preparation.
5 – Entry to classes will not be permitted more than 3 minutes after the start, as late arrivals can distract the trainer and other users.

Clause 11
Waitlist
1 – If the user is on the waitlist for a class, they will be notified by the app or email if a spot becomes available, and will then be added to the class.
2 – Users must ensure that Studio app notifications are enabled.
3 – If the user is added to a class within the late cancellation window, the normal cancellation rules apply.
4 – If a waitlisted user cannot attend, they must remove themselves from the waitlist, allowing another user the opportunity to join the class.

 

Clause 12
Drop-In (Single Classes)
1 – Drop-in availability (Single Classes) may exist whenever there are open spots in classes.
2 – Advance bookings always take priority over Drop-ins (Single Classes).

 

Clause 13
Payment
1 – Payment for classes must be made at the time of booking.
2 – The Studio does not accept cash payments, only debit card, credit card, or MB Way.
3 – Non-payment prevents the use of the facilities and participation in group classes.
4 – Packages and memberships are for individual use only and cannot be shared between members.

 

Clause 14
Purchases
By making purchases at the Studio, users declare that they are of legal age and accept the Terms and Conditions.

 

Clause 15
Refunds
The Studio reserves the right to refuse refunds of any amounts already paid for services.

 

Clause 16
Recommendations
For new clients, it is recommended to arrive 15 minutes before the first class to get to know the space and receive instructions on how to use the machine.

 

Clause 17
Lost and Found
The Studio is not responsible for any items/personal belongings left inside the facilities.

 

Clause 18
Denial of Access
The Studio reserves the right to deny access or refuse entry to users whenever:

• There are outstanding debts;

• They display behaviors that harm the functioning of the Studio;

• They pose a threat to the safety of others present;

• They violate hygiene rules;

• They show signs of intoxication, drug use, or mental incapacity;

• They violate the general rules of the Studio Regulations.

 

Clause 19
Data Protection
1 – The Studio undertakes to protect the privacy and data of its users, in accordance with current legislation (EU Regulation 2016/679).
2 – The data collected may be used for marketing purposes, invoicing, and business partnerships.
3 – Users have the right to access, rectify, delete, and oppose the use of their personal data.
4 – In case of a personal data breach, users will be notified.
5 – Users can unsubscribe from emails at any time.

 

Clause 20
Insurance
1 – The Studio has Work Accident Insurance, as provided by law.
2 – Information regarding the insurance is posted in a visible location.

 

Clause 21
Clarifications/Complaints
For any clarification or complaint, users may use the Complaints Book or contact the Studio at info@formafitnesspt.com.

 

Clause 22
Applicable Law
These Terms and Conditions are governed by Portuguese Law.

 

Clause 23
Validity of the Terms and Conditions
These Terms and Conditions come into effect the day after being posted and remain valid until a new version is issued.

Aveiro, September 2025